Terms And Conditions
In order to access certain features of the Website, you may be required to create an account. When you create an account, you must provide us with accurate and complete information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account. You agree to accept responsibility for all activities that occur under your account or password.
You must immediately notify us of any unauthorized use of your account or password or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this requirement. We reserve the right to terminate or suspend your account at any time, without notice, for any reason, including but not limited to, your violation of these terms and conditions or the misuse of your account.
We will not be liable for any loss or damage arising from the termination or suspension of your account. You may terminate your account at any time by contacting us at su*****@al**********.com
If you create an account, you agree to receive communications from us related to your account, including but not limited to, account updates and newsletters. You may opt out of receiving these communications by modifying your account settings or by contacting us at su*****@al**********.com
Our Company is a professional distributor and reseller of industrial chemicals. Customers and users can visit and access our website for any legal or lawful purpose. You may not use the website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party’s use and enjoyment of the website. You may not attempt to gain unauthorized access to the website, or any accounts, computer systems, or networks connected to the website, through hacking, password mining, or any other means. In order to protect our intellectual property and our customers, users and visitors are prohibited from:
- Downloading, copying, or transmitting any of our website content without our permission.
- Using data mining or extraction software, or bots.
- Manipulating or using framing or other navigational technology.
- Registering, subscribing, unsubscribing, or attempting to register,
subscribe, or unsubscribe any person; user; company; or anyone else for
our products or services unless you have permission.
- Using our website or its content for any other purpose other than which it was intended: marketing and email campaigns.
- Harassing; stalking; bullying; or threatening behavior towards our Company, it’s owners, employees, agents, customers or users.
- Engaging in any behavior that might violate our rights, such as our intellectual property rights; or that of our customers.
- Impeding or interfering with our website; its’ security; or our server.
We reserve the right to terminate or restrict your access to the website at any time, without notice, for any reason, including but not limited to, your violation of these terms and conditions.
Payment for products may be made via credit or debit card via PayPal, Google Pay or Apple Pay. Our Company accepts all major credit and debit cards. We reserve the right to collect and retain your credit/debit card information for payment on product orders. Payment is due and owing at the time you place an order through the website, and you authorize us to initiate and charge the debit and/or credit card provided. In the event your card is declined, our Company will make no further attempts. In the event the Customers debit/credit card is declined the payment service will prompt you to use another form of payment. You understand and agree to be personally liable for any costs or fees incurred through our Company’s payment processors in the event your card is declined.
We reserve the right to change the fees for any of the products or services at any time, without notice, for any reason. Your continued use of the Website after any changes have been made constitutes acceptance of the revised fees. We will not be liable for any loss or damage arising from the failure of any payment methods or from any errors or omissions in the payment process.
We may offer promotions or discounts on the Website from time to time. The terms and conditions of these promotions or discounts will be displayed on the Website and will apply in addition to these terms and conditions. If you are not satisfied with a product or service that you have purchased, you may be eligible for a refund or exchange in accordance with our Refund or Exchange Policy.
We reserve the right to terminate or restrict your access to the Website or any of the products or services at any time, without notice, for any reason, including but not limited to, your violation of these terms and conditions or the non-payment of fees.
Our Company ships all product orders to 48 Contiguous states excluding Alaska, Hawaii, and Puerto Rico as provided herein. Orders are processed and shipped within 1-2 business days from the time the order is received. Shipping times may vary due to weather or Force Majeure events. You will receive a shipping notification with tracking information via email once your order has shipped. However, we will not be liable for any delays in the shipping process or for any errors or omissions in the shipping notification. Please see our website for shipping rates and transit times or contact our Customer Support Department via email or chat for a list of current shipping rates.
PO Box –
We can ship to PO Box. You are responsible for checking with your USPS PO Box holder if the service is available and if there are any restrictions. In most cases this type of service is an additional cost with your USPS PO Box holder. To receive shipments to your PO Box, please address the shipment with the building and street address where your PO Box is located. For the Box number you can use the following as examples (Unit # or App #) followed by your PO Box number. If your shipment is too large to fit in your box, the office will place a redemption slip or key to be picked up at the front counter.
Hazardous Material Handling Fee –
Some chemicals and products ordered from our Company are considered “Hazardous Materials” or “Hazmat” which require special handling and shipping. Hazardous materials are products that are classified as dangerous goods by the International Air Transport Association (IATA) and the United States Department of Transportation (DOT). FedEx and UPS charge additional handling fees which are required by law. Special handling fees vary depending upon the material being shipped. You understand that we have no control over special handling fees and that these fees are assessed and charged by the shipping company. In addition, orders containing Hazardous Materials will only be shipped FedEx or UPS Ground and not Second-Day or Overnight. If you have any questions about the shipping of your products, including hazardous materials, please contact us at in**@al**********.com
Poison Pack –
Pursuant to D.O.T. guidelines, if a hazardous material meets the definition of a D.O.T. Poison (even though the class or name does not indicate a Poison), the word “Poison” must be included on the shipping papers and shipment label with a basic description for handling purposes. If the material has a N.O.S. generic shipping name, the technical name of the poison component must be entered in parentheses with the basic description. These shipments will incur additional shipping charges by the shipper and may only be shipped via FedEx or UPS Ground and not by Air.
Damaged Delivery –
In the event an order is damaged during shipment or a customer receives a damaged order they must:
- Take every precaution when handling the packaging, boxes and/or containers.
- Use Hazardous Material guidelines to clean up and process spills or leakage.
- Take and retain pictures of the box, shipping container and packaging.
- Notify Alchemie Labs immediately of any damaged orders or shipments by
phone, email, text and submit clear as well as identifiable pictures of
- Notification and pictures must be received within 7 days of
the Customer’s receipt of a damaged shipment.
- Follow the shippers guidelines for filing and processing claims for damaged shipments.
If you are unsure whether the product in your return order meets the definition of a hazardous material or dangerous good, you can contact Alchemie Labs or the U.S. Department of Transportation (DOT) at 1(800)467-4922. We promise to work with you and the shipper in order to investigate the damaged shipment and ensure your refund is processed as quickly as possible. Please note: We do not refund shipping charges or fees. Refunds are issued when our Company has received all details and photographs and completed an investigation. If a refund is due it will be issued back to the credit and/or debit card used to process the order.
If you have already completed the purchase of a product and you wish to cancel it may be done at any time prior to shipment, you may be eligible for a refund or exchange in accordance with our refund or exchange policy stated in this document. In order to cancel an order and receive a refund you must immediately call, email, or text customer support prior to your order’s shipment. We will then process the refund and issue a credit to the credit/debit card used as a payment method. If you cancel your purchase prior to the completion of the purchase, you will not be charged for the product or service.
After the order has been shipped, it cannot be cancelled. For orders that are damaged during shipment or received damaged by the customer, please see our refund or exchange policy stated in this document.
We reserve the right to cancel any purchase at any time, without notice, for any reason, including but not limited to, the availability of the product or service, errors in the description or price of the product or service, or errors in the processing of the purchase. If we cancel your purchase, we will refund any fees that you have already paid. We will not be liable for any loss or damage arising from the cancellation of a purchase.
Please take note that not all products are returnable, and all return orders must be authorized by our Company. Please see our Terms of Service provision for “Non-Returnable Products”. If you wish to return a product for any reason, you must first obtain an RMA number within 14 days of receiving the delivery. You may contact us at Su*****@Al**********.com To be eligible for an RMA, the product must be in its original condition and must not have been used or altered in any way. If the product is being returned for warranty reasons, please state that in the return. For warranty reasons, please see Product Warranty.
If the product was used in an environment where it may have come into contact with hazardous materials, such as a laboratory or a hospital, you must provide a decontamination certificate from a third-party decontamination service or from the person responsible for the decontamination process. The decontamination certificate must include information on the type of product being returned, the decontamination process that was used, and the date of decontamination. It must also include the signature of the person responsible for the decontamination process or the seal of the decontamination service. This process insurers everyone along the route of handling are kept safe from any additional and unknow hazards.
Once you have obtained an RMA number and provided a decontamination certificate (if applicable), you may return the product to us at the address on the RMA at your own expense. We will examine the returned product and will determine, in our sole discretion, whether you are eligible for a refund or exchange. If you are eligible, we will process the refund or exchange in accordance with our Refund Policy. If you are not eligible, we will notify you of the reasons for the denial of your request. Issued RMA are valid for only 30 days.
Upon receipt of your return, we will notify you via email and process the refund issuing credit back to the original credit and/or debit card used for purchase or apply a credit to your account. Please allow 7-10 business days from the date of receipt to receive credit.
We reserve the right to modify or cancel our RMA return policy at any time, without notice, for any reason. We will not be liable for any loss or damage arising from the RMA return process or from the decision to grant or deny a refund or exchange.
We will review your request and determine, in our sole discretion, whether you are eligible for a refund or exchange. If you are eligible, we will process the refund or exchange in accordance with our refund policy. A 20% restocking fee applies on all returns and exchanges. Original shipping costs are not refundable.
We will not be liable for any loss or damage arising from the refund process or from the decision to grant or deny a refund or exchange.
The following products are non-returnable:
- Special Order Products
- Controlled Products
Please contact our Customer Support Department at: Su*****@Al**********.com for a full list of non-returnable products.
Rules And Conduct
You agree to use the website in accordance with these terms and conditions and all applicable laws and regulations. You agree not to use the website for any illegal or unauthorized purpose.
You agree not to post or transmit any content or materials that are offensive, harassing, threatening, defamatory, or that violate the rights of any third party, including but not limited to, copyright, trademark, privacy, and publicity rights. You also agree not to engage in any activity that may harm or interfere with the operation of the website or the servers or networks that host the website.
We will not be liable for any damages of any kind arising from your access to or use of the website, including but not limited to, direct, indirect, incidental, consequential, and punitive damages.
You acknowledge and agree that we have the right, but not the obligation, to monitor your access to and use of the website, and to remove or block any content or materials that we determine, in our sole discretion, to be in violation of these terms and conditions or that are otherwise harmful or offensive.
Subject to your compliance with these terms and conditions, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the content and materials on our website for your personal, non-commercial use only. You may not use the content or materials on our website for any commercial purpose without our express written consent.
You may not modify, reproduce, distribute, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the content or materials on our website without our express written consent. You may not use any of the content or materials on our website for any illegal or unauthorized purpose.
You may not use any data mining, robots, or similar data gathering or extraction tools to access, acquire, copy, or monitor any portion of the website or the content or materials on our website, except with our express written consent. You may not use any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ours or our affiliates without our express written consent. You may not use any meta tags or any other “hidden text” using our name or trademarks without our express written consent.
The license granted to you in these terms and conditions is subject to the terms and conditions of any third-party licenses that may apply to the content or materials on our website. You must comply with all such third-party licenses in your use of the content or materials on our website.
We reserve all rights not expressly granted in these terms and conditions. Any use of the content or materials on our website not expressly permitted by these terms and conditions is a breach of these terms and conditions and may violate copyright, trademark and other laws.
You acknowledge and agree that all copyright, trademark, and other proprietary rights in the content and materials on our website are owned by us or our licensors. You may not use any of the content or materials on our website for any purpose that infringes the rights of any third party.
We reserve the right to modify, update, or delete any of the content or materials on our website at any time, without notice, for any reason. We also reserve the right to change the terms and conditions of the license granted to you in these terms and conditions at any time, without notice, for any reason.
These terms and conditions will be governed by and construed in accordance with the laws of the State of Connecticut, without giving effect to any principles of conflicts of law. You agree to submit to the exclusive jurisdiction of the courts located in the State of Connecticut for the resolution of any dispute arising under these terms and conditions.
Our Company reserves the right to terminate or cancel a User’s access to all or any part of our website, social media site, or services at any time. If we cancel or terminate access, you will receive notice either through the website or email. If your account or access is terminated, then provisions within this Terms of Service survive termination and cancellation, including but not limited to: limited liability; warranty disclaimers; indemnification; disputes; and choice of law provisions.
Customers, users, and visitors agree to defend, indemnify, and hold harmless ourCompany,it’s owners; directors; employees; and agents; from all third-party claims or losses, costs, actions, damages, expenses, or liabilities, that arise from or relate to an individual using or accessing our website; platform; content; or services. This also applies to unforeseen third-party claims. You acknowledge and agree that we have the right to control the defense of any claim or action that is subject to indemnification under this section, and that we may elect to settle any such claim or action. You agree to cooperate with us in the defense of any such claim or action.
We stand behind the quality and purity of our chemicals and offer a limited warranty on all items sold on our website. The duration of the warranty will vary depending on the specific chemical and is specified in the product documentation or on the product page of our website. The warranty covers defects in the quality and purity of the chemical and does not cover damage caused by improper handling or storage of the product. Examples of improper handling and storage include, but are not limited to, mixing the chemical with other substances, exposing the chemical to extreme temperatures or humidity, and failing to follow the recommended handling and storage procedures outlined in the product documentation.
If a chemical is found to be defective within the terms of the warranty, we will, at our sole discretion, replace the product or refund the purchase price. To make a warranty claim, the customer must contact our customer service team and provide proof of purchase and a description of the defect. It will be the customer responsibility to incur all costs and fees if the product is found not to be out of warranty upon receiving the return. This warranty is in addition to and does not limit any rights or remedies that the customer may have under applicable law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. It is the customer’s responsibility to use the chemical in a safe and responsible manner, in accordance with all applicable laws and regulations and the product documentation. We will not be liable for any damages or injuries that may result from the improper use of the chemical.
Limitation Of Liability
Customers understand and agree that they assume all responsibility and risk for accessing and using our: website; social media sites; content; products; and/or services. Our company, its’ owners, employees, or agents will not be liable for any: incidental; indirect; direct; punitive; exemplary; or consequential damages. The term “Damages” may include and is not limited to: loss of Profits; interruption of service; injuries; loss of business/personal information; other loss, claims, or damages.
Notwithstanding any damages that a Customer or user might incur, the entire liability of the Company under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the website or a total of $200.00
To the maximum extent permitted by applicable law, at no time shall the Company, its owners; employees; or agents be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the website; third-party software and/or third-party hardware; or otherwise in connection with any provision of this Agreement), even if the Company, its owners and employees had been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.
We will not be liable for any failure to perform our obligations under these terms and conditions due to circumstances beyond our control, including but not limited to, acts of God, natural disasters, war, terrorism, riots, strikes, government actions, and power or internet outages.
If such an event occurs, we will use reasonable efforts to resume performance as soon as possible. If the event continues for a period of more than 30 days, either party may terminate these terms and conditions upon written notice to the other party.
The party seeking to rely on the force majeure clause must give prompt written notice to the other party of the force majeure event, the date on which the event occurred, and the extent to which performance of the party’s obligations under these terms and conditions is prevented. The party seeking to rely on the force majeure clause must also use reasonable efforts to mitigate the effects of the force majeure event and to resume performance as soon as possible.
The force majeure clause will not excuse the party’s performance if the party has assumed the risk of the force majeure event or if the party has caused or contributed to the force majeure event. The party seeking to rely on the force majeure clause must also show that the force majeure event was beyond the party’s control and could not have been avoided by the exercise of due diligence.
The failure of either party to exercise any right or remedy under these terms and conditions shall not constitute a waiver of such right or remedy. No waiver of any provision of these terms and conditions shall be effective unless it is in writing and signed by the party against whom the waiver is being asserted.
The failure of either party to exercise any right or remedy under these terms and conditions shall not constitute a waiver of such right or remedy and shall not prevent the party from exercising such right or remedy at any time in the future.
- Mediation. In the event either we or the customer have a dispute about these Terms of Service or its interpretation, we agree to resolve the dispute via Mediation in New Haven, Connecticut. All proceedings regarding mediation shall be kept confidential and private at all times.
- Notice. The disputing party shall send the non-disputing party a written thirty (30) day Notice of Intent prior to filing a Mediation claim, giving the parties the ability to resolve the dispute before Mediation. Notices shall be served as provided herein. Upon filing of the complaint, Mediation shall be conducted via Connecticut’s Professional Rules governing Arbitration and Mediation.
- Prevailing Party. The final decision of the Mediator shall be binding upon the parties.
These terms and conditions shall be governed by and construed in accordance with the laws of the State of Connecticut, without giving effect to any principles of conflicts of law. The parties agree that any action arising out of or relating to these terms and conditions shall be brought exclusively in the courts located in the County of New Haven, Connecticut, and the parties hereby consent to the jurisdiction of such courts. The choice of Connecticut law and the jurisdiction of the courts in New Haven are specifically chosen by the parties and shall apply regardless of the location of the user or the location where the services are provided. The parties waive any right to claim that such courts are an inconvenient forum and agree to accept service of process by mail or other means recognized by Connecticut law.
We may provide you with notices, including those regarding changes to these terms and conditions, by email, postal mail, or by posting the notice on the Website. We may also provide you with service-related announcements, such as security alerts, through the Website or through email. You may opt out of receiving promotional emails from us by following the opt-out instructions provided in the email. However, you may not opt out of receiving service-related emails, such as security alerts.
Any Notice that is required in this Agreement must be in writing and sent to parties as follows:
- Customers: Notice shall be delivered via: email; United States Postal Service; or overnight/special courier to the Customer’s last known email, physical, or mailing address on file.
- Company: All other Notices are to be sent to our Company via email or United States Postal Service to:
Alchemie Labs Inc.
P.O. Box 2152
Meriden, CT 06450
We reserve the right to modify these terms and conditions at any time, for any reason, and without notice to you. Any such modifications will be effective immediately upon posting on this page. Your continued use of the website after any modifications have been made constitutes acceptance of the revised terms and conditions.
It is your responsibility to check this page periodically for any changes to the terms and conditions. If you do not agree to the modified terms and conditions, you must stop using the website.
You may not assign your rights or obligations under these terms and conditions without our prior written consent. Any assignment in violation of this provision shall be void and of no effect. We may assign our rights and obligations under these terms and conditions at any time, without notice to you, to any affiliated company or to any successor in interest in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any such assignment shall be binding upon you and shall inure to the benefit of the assignee.
You may not be sold, assigned, transferred, modified or delegate any of your rights or obligations under these terms and conditions without our prior written consent. Any transfer or delegation in violation of this provision shall be void and of no effect.
If any clause or paragraph in this agreement is considered unenforceable or invalid under any law or statute or made invalid by an Order of a Court of law, the invalid or unenforceable clause shall not render the balance of this Agreement invalid. Any invalid provision shall be considered altered and interpreted so it does not affect the rest of this agreement.
Our website includes a chat feature that allows users to communicate with each other in real-time. The chat feature is provided for the convenience of our users and is intended for general conversation, product information, order status, inquiries and the exchange of information.
By using the chat feature, you agree to comply with these terms and conditions and all applicable laws and regulations. You agree not to use the chat feature for any illegal or unauthorized purpose.
You agree not to post or transmit any content or materials that are offensive, harassing, threatening, defamatory, or that violate the rights of any third party, including but not limited to, copyright, trademark, privacy, and publicity rights. You also agree not to engage in any activity that may harm or interfere with the operation of the chat feature or the servers or networks that host the chat feature.
We reserve the right to remove any content or materials that we determine, in our sole discretion, to be in violation of these terms and conditions or that are otherwise harmful or offensive. We also reserve the right to terminate or restrict your access to the chat feature at any time, without notice, for any reason, including but not limited to, your violation of these terms and conditions.
We will not be liable for any damages of any kind arising from your access to or use of the chat feature, including but not limited to, direct, indirect, incidental, consequential, and punitive damages.
We reserve the right to monitor and review the content and materials posted in the chat feature, and we reserve the right to remove or block any content or materials that we determine, in our sole discretion, to be in violation of these terms and conditions or that are otherwise harmful or offensive.
Our website collects certain information from users in order to provide a personalized and efficient experience. This information includes, but is not limited to, your IP address, browsing history, location, and device information. We may also collect information that you voluntarily provide, such as your name, email address, and contact information.
We use this information for the following purposes:
– To personalize your experience on our website with cookies
– To improve our website and services
– To contact you with promotional offers and updates
– To conduct research and analysis
– To comply with legal and regulatory requirements
We may share this information with third-party service providers for the purpose of processing payments, sending marketing communications, and providing other services. We will not share your information with third parties for their own marketing purposes without your express consent.
You have the right to access, correct, and delete your personal information at any time. It cannot be deleted if you have made purchases through the website. Your name and address must remain on record in the event of recall. If you would like to exercise these rights, please contact us at Su*****@Al**********.com
Our Company securely stores your data on a third-party database with limited access. All servers are encrypted with secure communications layers between servers. Our Company will keep any PID for the time period necessary to provide the services and to support and maintain an account for use of the services. Once this account is terminated, we will delete all related PID.
We take the security of your personal information seriously and use appropriate safeguards to protect it. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
By using our website, you consent to our collection and use of your personal information as described in this policy. If we make changes to this policy, we will notify you by revising the date at the top of this page. Your continued use of our website following any changes to this policy constitutes your acceptance of such changes.
Alchemie Labs Inc. would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request from our Company copies of your PID that is stored by the Company. We may charge you a small fee for this service.
The right to rectification – You have the right to request that our Company correct any information you believe is inaccurate.
The right to erasure – You have the right to request that our Company erase your PID stored by the Company, under certain conditions.
The right to restrict processing – You have the right to request that the Company restrict the processing of your PID, under certain conditions.
The right to object to processing – You have the right to object to our Company’s processing of your PID, under certain conditions.
The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us via: Su*****@Al**********.com
We use two types of cookies on our website: session cookies and persistent cookies. Session cookies are temporary cookies that are deleted when you close your browser, while persistent cookies remain on your device until they expire, or you delete them.
You can manage your cookies by adjusting your browser settings. Most browsers allow you to block or delete cookies, but please note that if you do this, some features of our website may not work properly.
Privacy Policies of Other Websites
Our website contains links to other websites. While we strive to only link to sites that share our high standards and respect for privacy, please be aware that we are not responsible for the content or privacy practices of other sites.
Children’s Online Privacy Protection Act
In accordance with the Children’s Online Privacy Protection Act of 1998 (COPPA), we are committed to protecting the privacy of children. Alchemie Labs Inc. makes protection and the safety and privacy of children a priority. We do not intentionally or knowingly target the services to anyone under the age of thirteen (13). We encourage parents and legal guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web. Alchemie Labs Inc. will not knowingly collect any information from children under 13.
The services are not directed towards children under 13. To the extent parents and legal guardians register for the services on behalf of their child, under the parent or legal guardian’s own name and using the parent or legal guardian’s personal information. The parents or legal guardians of minor children shall be solely responsible for (a) the online content and activities of such minor; (b) monitoring such minor’s access to and use of the services; and (c) the consequences of any use of the services by such minor. Any false or fraudulent registration or entry from any person will constitute a waiver of any remedies available to such person pursuant to these Terms.
If you have any questions or concerns about our compliance with COPPA, please contact us at Su*****@Al**********.com
Effective as of July 05, 2023